Any business which takes out managed services through K3 has access to our dedicated in-house UK service desk. This means that our team of expert and highly trained IT engineers are just a phone call away 24 hours a day, 365 days a year and work to stringent service level agreements.
Our service desk can help with remote troubleshooting and remote fixes carried out via our secure connections to your system, and will also escalate to site if required. We understand the pain of an IT hiccup and how important it is to get back up and running to full performance as quickly as possible. So, we don’t overcomplicate things with unnecessary jargon, and always take the time to listen and learn about your business.
Important: If you are an existing K3 customer and would like to raise a support ticket, please call the Service Desk on +44 (0) 800 029 3620 or email ServiceDesk@k3btg.com.