Our dedicated in-house UK service desk, manned by expert and highly trained IT engineers, is available to every K3 managed services customer. Our team are just a phone call away 24 hours a day, 365 days a year and work to stringent service level agreements.
Our service desk can help with remote troubleshooting and remote fixes carried out via our secure connections to your system, and will also escalate to site if required.
We understand the pain of an IT hiccup and how important it is to get back up and running to full performance as quickly as possible. So, we don’t overcomplicate things with unnecessary jargon, and always take the time to listen and learn about your business.